FAQ
CBD & Cannabinoids Science
What is CBD?
CBD is a non-psychoactive molecule found in the hemp plant. Its full name is cannabidiol. As one of the major cannabinoids in hemp, CBD has lots of unique properties which you can find more about here.
How does CBD work?
CBD is able to bind with receptors of the endocannabinoid system and vanilloid system, and it can even activate serotonin receptors. Its main course of action is through the endocannabinoid system, a complex system which regulates functions like mood, sleep, and appetite. Thanks to its effects on the endocannabinoid system (ECS), CBD has many benefits for both physical and mental health (read more about them here!)
What are the benefits of CBD?
Because CBD affects a whole bodily system (the endocannabinoid system), it has a very wide range of benefits for the whole body and even for the mind. Here are just a couple:
● CBD can relieve pain
● CBD can soothe anxiety
● CBD can help with inflammation and inflammatory conditions
● CBD can target seizures and muscle spasms
● CBD can relieve skin conditions like acne and psoriasis
● CBD can provide a mood boost
● CBD has neuroprotectant properties
You can read more about some additional benefits of CBD here.
Can CBD make you feel high?
No, CBD isn’t a psychoactive molecule. Unlike its close cousin THC, CBD won’t make you high or really affect your perception of reality in any way. In fact, CBD isn’t listed as a narcotic on any UN document.
Does CBD have any side effects?
CBD can have a couple of side effects, all of which are very mild. For example, it has been found to cause nausea, changes in appetite, and lethargy. However, these side-effects are rare and mainly occur when consumers take a dose that is too strong for them.
What are the different types of CBD?
There are three main types of CBD:
1- CBD Isolate
2- Broad-Spectrum CBD
3- Full-Spectrum CBD
These product types derive from different manufacturing methods and some are more suited for certain uses than others. You can read more about these CBD types here. The type of CBD we use in Renact vaping extract is full-spectrum CBD.
Are hemp and cannabis the same thing?
Cannabis or cannabis sativa is the official name of a plant genus. Hemp is an industry term for cannabis plants that contain minimal amounts of THC. So all hemp plants are cannabis plants, but not all cannabis plants are hemp plants (only those that are close to THC-free.)
Can CBD be addictive?
No, research has shown that CBD doesn’t create addiction, habit, and even tolerance. CBD is safe to use long-term and won’t cause any withdrawal effects when you choose to stop taking it.
Can I overdose with CBD?
Cannabis overdoses are near impossible, and overdosing with CBD is unheard of. If you take a much larger dose of CBD than what you are used to, you may feel lethargic, experience some changes in appetite, or even get nauseous. However, all of these symptoms are mild and non-life-threatening so there is no reason to be worried about a CBD overdose.
What are terpenes?
Terpenes are a type of molecule found in cannabis. They are the molecules responsible for giving the plant its unique smell and taste. For example, the terpene known as “limonene” gives off a citrusy scent. As well as bringing in scent and taste, terpenes have a whole host of properties—some are great for pain relief, others can stop nausea…
Terpenes play a key role in the “entourage effect”, essentially making the effects of other cannabinoids stronger by working synergestically. Read more about their benefits here.
What is the endocannabinoid system?
The endocannabinoid system (ECS) is one of the many systems in your body busy keeping everything balanced. The ECS is partially responsible for regulating memory, mood, pain, stress, sleep, appetite, inflammation, immunity, and metabolism.
Cannabinoids like CBD can give a boost to the ECS, allowing it to regulate all of these body functions a lot better. This is the main reason why CBD has such a wide range of benefits and applications.
What is the entourage effect?
The entourage effect is a word that describes the synergic properties of cannabis molecules. Research has found that cannabinoids work better and deliver stronger benefits when they are taken together with other cannabinoids as well as hemp terpenes. This theory explains why taking full-spectrum cannabis products provides greater benefits than using ones that contain CBD isolate or other cannabinoids isolates. You can learn more about the entourage effect here.
Legal Questions
Is CBD legal?
CBD is currently legal in most of Europe and North America. That being said, regulations change country by country, especially concerning the type of product that can be sold and the maximum amount of detectable THC that they can contain.
Find up to date information about the legal status of CBD in your own country here.
Do I need a prescription to buy CBD products?
No, you never need a prescription to buy THC-free CBD products (such as the ones Renact sells.)
Is there a minimum age for buying CBD products?
Yes, you must be at least 18 years old to purchase or use CBD products.
Can Renact products be detected in a drug test?
No, drug tests do not look for CBD. If you ever have to take a drug test, our THC-free product will not cause any issues.
Can I ship/receive CBD abroad?
Shipping CBD to other countries could lead you into some legal trouble. To be safe, check up-to-date information on the status of CBD in the country where you intend to ship or receive it.
Can I go on vacation and travel abroad with CBD?
The legal status of CBD changes country by country. Start with researching the legal status of CBD in the country where you intend to travel here. Next, keep in mind that CBD products that look or smell like cannabis could get you into trouble at an airport. Even if CBD is perfectly legal, it could cost you a lot of time and energy going through customs.
Can I go on vacation and travel abroad with CBD?
The legal status of CBD changes country by country. Start with researching the legal status of CBD in the country where you intend to travel here. Next, keep in mind that CBD products that look or smell like cannabis could get you into trouble at an airport. Even if CBD is perfectly legal, it could cost you a lot of time and energy going through customs.
Questions About Renact Products
What ingredients to Renact products contain?
Our cannabinoids vaping extract are made from pure hemp and don’t contain any additives. We use low temperature CO2 extraction to maximize the levels of cannabinoids and terpenes in our extract. The extract that is obtained is then sold pure, without being diluted, blended, flavored, or tempered with in any way.
How are your products formulated?
To create our formulas, we’ve drawn on over 30 years of research on cannabinoids science. We’ve bought patented formulas created by state-of-the-art research facilities in the Netherlands and adapted them into vapable products.
Each of our products is formulated with a specific condition in mind (insomnia, anxiety…) and contains the perfect blend of cannabinoids and terpenes to address that condition. After going through both pre-clinical and clinical trials, our products are released.
What formulations do you offer?
We offer two formulas: Sleep and Relief. Our Sleep formula is aimed at helping you fall asleep quicker. The Relief formula has been shown to reduce stress and boost mood.
Do your products contain any THC?
No, our products are guaranteed THC-free, in compliance with current European law.
Are Renact products vegan?
Yes, Renact products are completely free from animal products.
Are Renact products lab tested/controlled?
Yes, we test our products at all stages of development and production.
In the early stages, we carry out both pre-clinical and clinical tests.
We’ve also done a stability test of 12 months which showed our products retain their quality for over a year.
After production, we work with a French laboratory that analyses our products for things such as heavy metals and aldehydes content. Each Renact product comes with a Certificate of Analysis issued by this AFNOR-approved lab.
How long do Renact products stay fresh?
Our products can be kept for up to a year stored at room temperature. You should also be careful to keep them out of direct contact with UV light, which could cause damage.
Do you grow your own plants?
At the moment, Renact doesn’t grow its own plants. We source the hemp we use in our products from organic, FDA-approved farms in the US and Italy.
In the future, we will be growing our own plants in Switzerland in order to cultivate our own strains using organic growing practices.
How do you extract CBD?
Renact uses subcritical CO2 extraction at a low temperature, which preserves all the most fragile compounds in hemp, including terpenes.
What certificates does Renact have?
We have received ISO 9001:2015, NSF GMP, Comprehensive Kosher, and CCOF Organic Certifications as well as FDA registration.
Use & Dosage
How do I use the Renact vape?
The Renact CBD vape pen is made up of two parts: the cartridge and the battery.
To start using it, simply screw the cartridge onto the battery—make sure it’s locked in tightly.
Pressing the “Turn On” button 5 times will activate the device. As it starts heating up, a light will turn on—indicating the temperature of the device.
White light stands for a temperature of around 160°C.
Blue light stands for a temperature of around 165°C.
Red light stands for a temperature of around 200°C.
The first light to turn on will be white. To change temperature setting, simply press the “Turn On” button three times— (repeat the process) until the desired temperature is reached.
After choosing your desired temperature, you can start vaping! Simply press the “Turn On” button while inhaling from the tip of the cartridge. After each inhale, you can let go of the “Turn On” button.
At first, it might be a good idea to wait a few minutes between each inhale to see how the extract affects you.
When you’re ready to turn off the vape, simply press the “Turn On” button 5 times. A light will flash twice, letting you know the device is now off.
What temperature should I use for vaping Renact extracts?
Each Renact vaping extract has an ideal temperature that it should be consumed at.
The Sleep formula works best with the white light setting (160°C)
The Relief formula works best with the blue light setting (165°C)
With lower temperature setting, you will maximize the flavor and the terpenes release, the greater the temperature is, the more cannabinoids will be released. At the end, it is a matter of personal choice and experience.
Once you’ve chosen your desired temperature, there is no need to select it again for the next use. Even if you switch off the battery, the selected temperature is saved on to the device.
What do Renact’s vaping extracts taste like?
Because no extra ingredients are added to our pure hemp extracts, they have a natural, earthy hemp taste. The particular strain of hemp we use has a slightly sweet berry flavor with a touch of hops.
Does vaping Renact’s extracts produce a smell?
Since vaping the extract heats it up gently without burning, the smell produced is very minimal. Expect a very discreet herbal smell—nothing like burnt cannabis.
Will vaping your products make me cough?
If you are not used to smoking or vaping, there is a chance that vaping our extracts will make you cough. The fact that our vaping extract is oil-based could cause coughing when it mixes in with water particles. To avoid that, we recommend taking small puffs at first. It can also be a good idea to start vaping our extracts at a lower temperature than what is recommended (for example the lowest temperature setting, which emits a white light).
How deeply should I inhale?
We recommend inhaling for 3-4 seconds and exhaling after 1 second. If you are used to smoking, you may naturally take longer and deeper inhales—but it’s all a matter of personal preference. The main thing is to inhale the vapor into your lungs: this is the only way for the cannabinoids to reach your bloodstream and affect the endocannabinoid system.
What is the right dosage for me?
The right dosage of Renact vaping extract can vary greatly, based on a few factors such as:
● Your age
● Your weight
● The severity of your condition (for example, how much pain or anxiety you experience)
It’s also good to remember that beginners should start with a low dose, no matter the severity of their condition. That being said, here are some rough guidelines about the type of daily intake we recommend:
| Strength of dosage | Daily intake |
| Light to average | 25 mg |
| Average to strong | 50 mg |
| Medicinal strength | 100 mg |
| Severe condition | 200 mg |
Can anyone use Renact’s vaping products?
Most people can use Renact’s vaping products. However, they are not for people who are pregnant or breastfeeding. Please consult your doctor before you start using our products if you suffer from asthma, epilepsy, or if you’re currently taking other medications.
Can Renact’s products interact with any medications?
Yes, CBD has been shown to interact with certain types of medication. Typically, drugs that carry a grapefuit warning (such as cholesterol or blood pressure medications) should also not be used with CBD and other cannabinoids. If you are taking any medication, talk with your physician before you start vaping Renact extracts.
Why is there a warning on your packaging?
All products on the market that contain more than 1% CBD in their formulation have to carry a warning label in the European Union.
This goes for products that contain potentially harmful chemicals, but also for products like ours that are 100% natural and thoroughly tested.
Can I drive after vaping Renact extracts?
Yes, Renact extracts are safe to use when driving because they are THC-free. A recent study found that CBD doesn’t affect a person’s ability to drive.
Do your products come with an instruction manual?
Yes, all of our products are shipped with useful instructions on how to use the vape.
Vaping
What are the benefits of vaping CBD?
The main benefit of vaping CBD over consuming other products (CBD oil, edibles, topical creams…) is that it has greater bioavailability. When you vape CBD and other cannabinoids, these molecules can reach your blood stream a few seconds after consumption by passing through lung tissue. Compared to ingesting CBD, a much greater percentage of the molecules will actually reach your bloodstream and affect the endocannabinoid system.
Vaping CBD is also portable and a great alternative to cigarettes or nicotine vapes for those who want to quit smoking.
How is Renact’s vape pen made?
Our vape pen is made out of medical-grade stainless steel, quartz pyrex glass, and electroplated material. It’s made in a facily that has received food processing GMP certifications, as well as:
● ROHS Certification
● ISO 9001
● ISO 13485
● FCC Certification
● FDA Title 21 CFR
● FDA CPG
● UL8139
What is Renact’s vape pen made from?
Here is a diagram of the different parts that constitute our rechargeable vape pen:
Image 1: Cartridge Tube
As this is probably the component that has the most contact surface with the extract, it’s important to know what material is used. Fused Borosilicate Quartz (glass) is one of the safest materials that can be used as it can handle temperatures up to 1,100°C and isn’t prone to leaching (borosilicate quartz is even used to store nuclear waste). On the other hand, polycarbonate materials (plastics) can leach products like bisphenol-A (BPA) at higher temperatures if the extract tends to be more basic than acidic. These materials should not be used in cartridges or disposables and can pose potential health risks for consumers.
Image 2: “Cotton”
The cotton (or more accurately called the unwoven viscose) in a cartridge serves as a catalyst to the capillary action of the coils. It essentially absorbs the extract faster and gets it to the core of the cartridge which in most cases is ceramic. Simply put, it makes for faster absorption of the extract in the coil. During standard use of the cartridge, this cotton will never reach burning temperatures.
Images 3 & 4: Center Post & Inner Mouthpiece
These are the components that are most prone to leaching if not made with the right material. Traditionally, the material used is a brass alloy called H59, which itself contains a little over 2% of lead. These days, when you speak to manufacturers, they will say “lead-free”, which is a big misconception as they are mainly using another brass allot called H59-B1 or B2 that contains only 0.05% lead but can still leach. At Blinc, we’ve pioneered the use of medical-grade 304 Stainless Steel, which doesn’t contain any lead at all. Keep in mind that any finish on these materials may also contain lead (ie: gold of black electroplating).
Image 5: Coil
This is where the magic happens in any vaping device. The heating element, ie: stainless steel, kanthal or nichrome) will provide heat up to a certain temperature when a certain voltage is applied to it applied depending on its resistance. That heat will reach the oil that has been absorbed by the wicking material, ie: ceramic, quartz, etc… which will allow the oil to be “vaporized” into and aerosol. The key factors here that influence this process are the consistency and purity of the materials used, from which are derived the temperatures. A secondary factor is also the intensity and length of the puff (the vaping profile).
Images 6 & 7: Sealing Gaskets
Silicone offers good low and high-temperature capability, while maintaining superior flexibility, low toxicity, low odor, lower molding pressures, and very low extractables (leaching characteristics). These joints serve 2 purposes: the main one being to avoid leaking, but they secure the components in place. The type of silicone is important, as most silicone gaskets have a serviceable temperature range from -55 °C to 200 °C. Keep in mind that when using a proper vaping cartridge and battery, with the cutoff times, the temperature should never go over 200 °C.
What does the vape pen look like?
Our vape pen is sleek and thin. It’s 8.9 cm long and weighs 16 grams before the cartridge is added.
Is your vape pen disposable?
No, the hardware vape pen we sell is reusable in order to limit waste. It’s fully rechargeable and lasts up to 300 charge cycles.)
Can I recharge the vape pen battery?
Yes, our vape pen comes with a convenient USB charger. Simply connect the cable to the bottom of the vape pen battery and charge it up until full.
How do I use the vape pen?
If the vape pen is off, press the button 5 times to turn it on. Hold the same button when inhaling, and release it when you stop inhaling. Press it 5 times again when you want to turn it off. Our device is puff-activated, meaning that it will be on “pause mode” in between uses. That being said, it’s a good idea to turn it off in between uses to save battery power.
Our vape pen also comes with a full instruction manual which will guide you through how to use the vape pen, change the cartridge, recharge it, and choose the correct vaping temperature.
Can I refill the cartridges?
Our cartridges are not meant to be refilled. They are sealed and opening them will cause damage. When your cartridge is empty, simply replace it with a brand new Renact cartridge.
How long do cartridges last?
We offer different package options with different cartridge sizes.
On average, a 0.3mL cartridge will last about a week.
A 0.5mL cartridge will last about two weeks.
A 1mL cartridge will last about one month.
We recommend going for the 1mL cartridge, which lasts the longest. There is also the option to buy it as a subscription to avoid having to place an order once a month.
Ordering and Payments
Is your payment system secure?
Yes, we use the secure VIVA WALLET system as our payment provider. You can learn more about the safety of this system here.
What payment methods do you accept?
We accept payment via VISA, Mastercard, GIROPAY and SOFORT.
What should I do if I didn’t get an order confirmation?
If you didn’t receive an order confirmation, contact our sales and customer service desk at contact@renact.com, mentioning your name and order reference.
Shipping
What countries do you deliver to?
We ship to every European country, although extra charges may apply for certain destinations. We also ship outside of Europe, but extra charges may apply.
How long does it take until I receive my order?
Our products can be delivered to Germany and Austria in 24 to 48 hours. Other destinations may take a couple more days.
Can I track my order?
Yes, you will be sent a tracking order after checkout. You can use it to track where your package is and when it will arrive.
What does the delivery package look like?
We send all of our products in a discreet bubble wrap envelope.
What should I do if I haven’t received my order?
If you haven’t received your order within a few days of getting your payment confirmation, contact our customer service at contact@renact.com, mentioning the reference order and your name.
Returns & Cancellations
Can I cancel my order?
Once you’ve received a payment confirmation, it is no longer possible to cancel your order as it is already being processed. However, you will be able to return the products, within 14 days of getting them delivered. For more information, check out our General Sales Conditions.
Can I change my order?
Once you’ve received your purchase confirmation, you can no longer change your order. We start processing your order as soon as you have checked out—meaning we’re unable to process any changes at this stage.
What are the return conditions?
We accept returns within 14 days of purchase, although conditions apply. For more information, check out our General Sales Conditions.
How can I return my order?
To return your order, you’ll have to fill in a form which you can find in our General Sales Conditions.
What should I do if my vape pen isn’t working?
First of all, check that your vape pen is fully charged. If it isn’t working after a full charge, please contact us (contact@renact.com)
My pen is broken
If the vape pen comes broken when you receive it, please contact our customer service team (contact@renact.com)
Is the hardware under warranty?
Yes, the vape pen comes with a one-year warranty.
Subscriptions
How can I manage my subscription?
First, sign in to the account you created with your first order. In your account settings, you will be able to manage your subscription (address changes, cancellations, etc.)
I have a subscription, can I change my address (shipping, billing address)?
Yes, simply sign in to your account. Go into your account settings and change your address details.
When will the payment for my subscription be processed?
Once you’ve subscribed, you will be charged when the goods are already on the way to your delivery address. By default, you will be charged every month.
Can I cancel my subscription?
Yes, canceling your subscription is easy. Simply contact our customer service team (contact@renact.com) to cancel your subscription for the following month.
Can I customize my subscription?
Yes, once you’ve subscribed, we’ll ask you to tell us when the best delivery date is for you.
Customer Account
Do I need a customer account to place an order?
Yes, you need to create a customer account in order to place an order.
How do I create a customer account?
To create an account, simply indicate your email address and create a password at checkout.
What should I do if I can’t log into my account?
Please contact our customer service team (contact@renact.com)
Is it possible to modify/delete my account information?
Yes, you can ask us to delete your account and all of your information. To do so, contact our customer service team at contact@renact.com.
Contact
How can I contact you?
You can contact us via email (contact@renact.com)
How can I share my feedback?
You can share your feedback directly on our website by writing a review. Alternatively, you can also share feedback through our Facebook or Instagram pages.
